All the power people and state troopers have told us that Silsbee was the hardest-hit town in southeast Texas and we had nothing. There was no medicine, no FEMA, no Red Cross -- nobody.

The games introduce them to other things. Things like promotions and hot deals, and it gives them an incentive to come to one of our properties.

It's people who come to Las Vegas for a bachelor party every two years, ... A pretty reasonable percentage are one-timers. We're identifying who has good potential. That's our job.

A company's ability to innovate, improve, and learn ties directly to the company's value

Companies should decide what processes and competencies they must excel at and specify measures for each

Customer-based measures are important, but they must be translated into measures of what the company must do internally to meet its customers expectations.

There is practicality in what you can capture, ... One customer wants more gaming and one wants (the amenities) in Las Vegas. We can find the best of both. Any one of these programs can have 100 metrics and they drive the differences on what the offers might be. We are developing a program to segment the universe of customers and what (the comp) might be. Is it a half price buffet or a free room or cash play? Our set of offers can be more relevant.

Other translations may engage the mind, but the King James Version is the Bible of the heart.